New Highlight tool delivers visibility into VoIP performance for both Service Providers and End Users.

M2 PRESSWIRE-February 22, 2011-: New Highlight tool delivers visibility into VoIP performance for both Service Providers and End Users(C)1994-2011 M2 COMMUNICATIONS

RDATE:22022011

Guildford, UK -- NetEvidence has enhanced its Highlight network and application monitoring solution to give organisations an easy to use tool to measure the quality of voice calls over the internet. Through Highlight's cloud-based services, a Service Provider can prove voice quality and their customers have full visibility into the performance of voice calls for themselves through Highlight's easy-to-use graphical interface.

Voice over Internet Protocol (VoIP) is gaining in importance as organisations look to exploit the flexibility and simplicity of converged networks by moving their telephony networks onto IP networks. With Highlight, it takes only seconds to pull off the VoIP quality report whether that is for one organisation's network or a Service Provider's entire VoIP base.

Richard Thomas, Managing Director of NetEvidence says, "Comprehensive monitoring and easy visibility of voice quality, and the underlying network, is critical if organisations are to have the confidence to invest in VoIP.

Unfortunately, existing data networks were not designed for voice traffic.

The resulting voice quality issues, or the potential for them, make many organisations nervous of making the transition to IP. This is a frustrating situation for both the end-user and service provider. Now Highlight delivers the visibility and knowledge to build that much needed confidence." The new Highlight MOS Support (Mean Opinion Score) uses the ITU's recommended standard test to measure the quality of a voice call. Highlight reports the MOS data graphically and in text-based reports for quick and easy analysis. Any problems can be spotted quickly, often before the user has been impacted.

Highlight's graphic display shows a clear marker for the desired MOS target levels, and the colours change if results move below the defined target giving instantly visible data. The user can click to view any day, week or month over the last twelve months with no loss of granularity and Highlight reports the percentage of tests over the selected period that met or exceeded target, while failed calls are shown below.

About NetEvidence

NetEvidence has been in operation for over 10 years and works with Tier 1 Service Providers through to boutique VARs. Over 6000 enterprise networks representing 40% of the FTSE100 across 63 countries rely on Highlight to give unprecedented levels of visibility into the performance of their networks and applications.

Highlight is a telco-grade solution reporting on the things customers actually care about, such as expensive, heavy-weight applications that support the business; in a way they can properly understand in management level reporting. For the telco, this enables trust and a solid relationship to be built that gains and retains customers - Highlight reduces customer churn by 4 times.

Highlight is delivered using as Software-as-a-Service (SaaS) model, through Network Providers such as Verizon Business, Equinix, Telstra International, Varidion and Claranet to augment their Managed Network or Connectivity products.

For further information, please contact: Fiona Cousins PR to NetEvidence T: 01252 850182 E: fiona@osmo.co.uk

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